Shipment is delayed for more than 24 hours and the expected damage is less than €/$ 400.

Please follow the below checklist!


1. Put a remark onto the Proof of Delivery (PoD)*
Always sign for “SUBJECT TO DAMAGE TO THE PRODUCT”. Make a remark onto the Proof of Delivery (PoD) under protest that the shipment is delayed and damage is expected. Please don't sign for clean receipt!

2. Inform your contact person at BE Fresh Produce B.V.
Please discuss with your contact person. 

3. Photos of the damaged produce according to the following procedure if no survey is available:

 
  • Please note: Videos will NOT be accepted as evidence!

  • 1x photo of the label on the box.
 
  • At least 3x photos of the contents of the damaged boxes. Prepacked products must be opened to clearly show the damage.
    frambozen 2 at least 2 
    2 at least 3
 
  • At least 1x photo of the damaged items collectively, taken from above, including the Air Waybill and the current date.
    3. at least 1x
 
  • 2x photos of the Air Waybill label on the outside of the pallet.
    4 1x photo 4 1x photo 2
 
  • 1x photo of all claimed products disposed of in the trash bin, including the current date and the Air Waybill label.
    5 1x photo of all

4. E-mail reports of the temperature recorder (when applicable).

5. Please provide all documents within 14 days, so we can make the final claim to the airline.

 
Please send the mail to Dit e-mailadres wordt beveiligd tegen spambots. JavaScript dient ingeschakeld te zijn om het te bekijken. AND your personal contact person at BE Fresh. 
 
 
Definitions
  • Supplier: BE Fresh Produce B.V.
  • Proof of Delivery: A receipt to be signed upon receiving the goods from the Airlines.
  • Clean Receipt: Signing a Proof of Delivery when you accept that goods have been delivered in sound condition.
  • Under protest: Objection to the clean receipt of goods.
  • Delay: delivery of the goods after the mentioned arrival time on the AWB. Please remember a delay does not always necessarily cause damage in every produce or give you the right to claim without legit evidence.
  • Temperature-recorder: A temperature recorder (data-logger) is designed to continuously measure and permanently record the temperature of a specific application or condition over a predetermined period of time.